Terms & conditions

Chickee only delivers within the UK

UK deliveries are provided by DHL. We charge a flat delivery fee of £4.99 per order and there is a minimum purchase total of £5.00.

You will receive your order on Friday the latest each week. Orders placed on Wednesday after 12pm might be dispatched on following week.

You will get an email/text message from DHL regarding your delivery date and time slot.

DO NOT re-schedule your delivery for a different day as the products won't last chilled more than 24h. If you can't be present at the delivery time specified by DHL, please choose a safe place for the driver to deliver your parcel or a preferred neighbour. If you (customer) fails to this terms, we (Chickee) and our delivery partners are not responsible for the goods damage.

Our delivery partners may require a signature for the delivery, this can be a recipient at the address or a neighbour.

Please ensure that you storage our products in a refrigerator upon arrival and do not leave it unopened or at room temperature.

When ordering and making a payment you are deemed to have accepted our Terms and Conditions.

We reserve the right to withdraw or replace products from our stock list without notice. Prices and specifications are also subject to change without notice.

Chickee will not be held responsible for any damage to any individual or business which may have occurred from the use (or misuse) or wrong storage requirements (check product label) of any product or any information contained on the product label.

Our products are freshly made to order and will arrive with at least 5 days of shelf life.

To cancel orders, email us at orders@chickee.co.uk

We do not accept cancellations made less than 48 hours to the next delivery (Fridays).

Refunds will be made within 30 days from the date of cancellation or deducted on the next issued invoice.

It is the buyer responsibility to ensure the goods are correctly repackaged and safely returned or arranged collection, but charges will apply.

Payment can be made using credit/debit cards through Square Payments or Paypal. However, please contact us by email if you do not wish to pay online.

Card payments are made through a secure server, via Square. Chickee does not store our customer’s financial details.

Your payment will appear as Chickee on your bank/credit card statement.

All prices quoted are in British Pound(£) and at VAT 0%.